SourceBans++ Connection Debug

Troubleshooting Recommendations

Based on the test results, here are some recommendations to fix the issues:

• TCP Connection Failed: Your web server cannot establish a TCP connection to the game server. This could be due to:
  • Firewall restrictions on your web server blocking outgoing TCP connections
  • The game server being offline or unreachable
  • Incorrect server IP or port

  From the official documentation:

  • Make sure your host is not blocking TCP Outgoing
  • Make sure your server is explicitly IP binded, do so using -ip launch parameter
  • If you are unable to use RCON through in-game console, append -usercon to launch parameter
• "Operation not permitted" error detected: Your web server cannot send data to the game server. This is typically caused by:
  • Security restrictions on your hosting (common on shared hosting)
  • SELinux or AppArmor policies blocking outgoing connections
  • PHP configuration restrictions

  Possible solutions:

  • Contact your hosting provider to allow outgoing UDP/TCP connections
  • If you have server access, check and modify firewall rules
  • Consider moving to a VPS or dedicated server where you have more control

From the official documentation checklist:

• Your host is not blocking any traffic on your game server port (UDP Incoming & TCP Outgoing)
• Your game server is online to people outside of your network w/o any error on binding
• You can connect to server in-game
• You can use RCON through in-game console

General advice:

• If you're on shared hosting and experiencing "Operation not permitted" errors, these restrictions are often permanent. Consider using a VPS instead.
• Make sure both your web server and game server have their firewalls configured to allow the necessary connections.
• If possible, host your website and game server on the same network to minimize connectivity issues.